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Service Design: From Insight to Implementation

date: 25 апреля 2013 / author: izograv / views: 11635 / comments: 1

Service Design: From Insight to Implementation by Andy Polaine, Lavrans Løvlie and Ben Reason



Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.




 

Comments: 1

1. Creedsys | 9 июля 2017 - 23:42

angry
 
 
 
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