Configure, adapt, and extend Microsoft Dynamics CRM 2011—guided by two of the leading implementation specialists in the field. Whether you’re an IT professional, a developer, or a power user, you’ll get pragmatic, hands-on insights for customizing CRM in your organization—with or without programming.

Discover how to:

* Set up and configure your system
* Plan and configure security settings and information access
* Easily customize form attributes, views, and relationships
* Create and deploy custom reports
* Use xRM to quickly create and efficiently manage line-of-business applications
* Automate business workflows
* Extend Microsoft Dynamics CRM with scripts and assemblies