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| Microsoft Dynamics CRM 2011 Stepdate: 22 февраля 2011 / author: izograv / views: 469 / comments: 0 Microsoft Dynamics CRM 2011 Step by Step by Mike Snyder, Jim Steger, and Brendan Landers The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook®; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.
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