This book centers on the ability of an IT organization to deliver and support IT services on a day to day basis, it covers practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines:

* Identify key business and management issues in IT Service Management

* Manage the planning and implementation of IT Service Management

* Implement Strategic Change Management and Risk Management

* Handle organizational challenges and assess services

* Prepare for the ITIL Intermediate Qualification: Managing Across the Lifecycle Certification Exam

The ITIL v3 Intermediate Qualification: Managing Across the Lifecycle focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management. This book covers the contents for the final module of the ITIL V3 Intermediate stream and leads to the ITIL Expert Qualification in IT Service Management.

This book is valuable for those who want to achieve the ITIL Intermediate Qualification: Managing Across the Lifecycle Certificate. Required credits from ITIL v2 or v3 qualifications are needed to take the Managing Across the Lifecyle Certification Exam.