Armstrong’s Handbook of Management and Leadership provides guidance on the processes of management and leadership with emphasis on what managers and aspiring managers need to know and do to make a difference in their organizations. As well as presenting the key skills required for effective management, it also deals with three important areas of management: change management, continuous improvement and the achievement of high levels of customer service.

An ideal resource for those studying introductory management modules in business and HR programs, the book is accompanied by online material for instructors and by an exhaustive set of questions and answers to help students test their learning.