Overview/Description
Do you sometimes wonder if your professional style is too passive-hesitant and weak? Or do you find yourself acting too aggressively toward your co-workers or subordinates--too critical and overbearing? Do you wonder if there is another professional style that might be better for you? If you answered yes to any of these questions, it's a good time to learn to be an assertive business professional. This course will guide you as you move into a proactive, responsible, professional style. You'll learn methods to help you identify an appropriate assertive style and strategies to prepare you use that style. You'll also learn how to implement the assertive style in your work environment. With the assistance of this course, you'll no longer worry about being "too passive" or "too aggressive."

Target Audience
Business professionals, managers, executives, and supervisors

Prerequisites
None

Expected Duration (hours)
2.5

Lesson Objectives

Asserting Yourself Professionally
# recognize benefits of learning change strategies for becoming an assertive business professional.
# identify questions to ask to determine personal professional style.
# match the methods for achieving an assertive professional goal with the corresponding statements.
# match the guidelines for modifying his or her personal professional style with the corresponding statements.
# recognize the value of learning proactive listening strategies.
# assess an interaction in a business scenario to determine whether someone was successful as an active listener.
# assess an interaction in a business scenario to determine whether someone was successful as an effective listener.
# apply the appropriate methods for using assertive questioning in a given business scenario.
# recognize benefits of using constructive feedback strategies.
# assess an interaction in a business scenario to determine whether someone successfully used the steps to clarify the feedback strategy.
# assess an interaction in a business scenario to determine whether someone successfully used the steps necessary to give positive feedback.
# apply the appropriate methods for providing constructive criticism in a business scenario.
# match guidelines for saying no responsibly with corresponding statements.