Overview/Description
What makes someone a top performer in the world of work? If you think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and increased during any point in your career. This course identifies some of the common misconceptions about intelligence at work and defines three key areas of focus: self-awareness, self-regulation, and motivation.

Target Audience
Supervisors, Managers, Team Leaders

Expected Duration (hours)
1.5

Lesson Objectives

Emotional Intelligence in the Workplace
# recognize the importance of emotional intelligence at work.
# identify the common misconceptions about intelligence.
# match IQ, expertise, and emotional intelligence with the appropriate contribution to workplace ability.
# identify the emotional intelligence attributes in top performers.
# recognize the value of becoming more self-aware.
# identify the characteristics of instinct.
# select the common blind spots that hinder accurate self-assessment.
# identify the ways that confidence affects career success.
# recognize the benefits of regulating and controlling one's emotions at work.
# identify the skills that enable individuals to keep emotions and impulses in check.
# choose the characteristics of integrity.
# identify the characteristics of innovation and adaptability.
# recognize the value of being able to motivate oneself.
# choose the traits of individuals who continually strive for excellence.
# choose the ways that commitment benefits the company and the individual.
# identify the reasons why initiative and optimism are essential in work environments.