Overview/Description
Does IQ determine your destiny? For years, that was an overriding belief. However, new behavioral research shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence," often determine if people excel in life, relationships, and the workplace. In this course, you'll learn more about these specific characteristics and how they influence every area of your life.

Target Audience
Managers, supervisors, team leaders

Prerequisites
None

Expected Duration (hours)
2.0

Lesson Objectives

Defining Emotional Intelligence
# recognize the importance of emotions in determining intelligence.
# match the physiological reactions to the corresponding emotions.
# choose the statements that describe how the emotional control center works.
# differentiate between emotional intelligence and IQ.
# recognize the value of managing emotions.
# match the behaviors with the three styles of dealing with emotions.
# choose statements that describe what happens when someone is angry.
# identify the emotional effects of anxiety and worry.
# recognize the importance of being emotionally competent.
# identify the characteristics that contribute to emotional competency.
# choose the statements that accurately describe empathy.
# match the behaviors with the social skills that enhance emotional intelligence.
# recognize the importance of being emotionally literate.
# identify the manner in which genetics and temperament are related to emotional literacy.
# identify the problems caused by emotional illiteracy.
# select the methods that can be used to educate the emotions.