Mukesh Jain of Microsoft details how TSP techniques can be followed to plan the right project, take the right steps, and get the right results, every time. The author shares real world experience through his implementation of TSP at Microsoft India and documents how the TSP teams delivered high quality software on schedule and within budget. Through this case study, he examines how teams improved the software development process by combining TSP with Six Sigma. This combination delivered significant benefits in predictability and dramatically increased the number of zero-defect projects. The book also explores common pitfalls to avoid while implementing TSP and the coaching of TSP teams.